OUR DISCIPLINE
What we don't do.
Your parent is not a tracking target. Plenty of products for older people are built as if they were, full of cloud dashboards and round-the-clock location. Here is the whole list of what Quiles Mayor doesn't do, with the honest reason beside each one.
Never, by design.
It isn't an emergency service.
The SOS button alerts you, the family member she chose. It doesn't ring 999, and it isn't wired to a 24/7 call centre. For a health emergency, you call the emergency services yourselves. We say so plainly rather than imply otherwise.
No continuous GPS.
Her location is shared only when she presses SOS or opens "Where am I". There's no movement history and no background tracking. You won't know what time she went to the chemist, and that's deliberate.
No cloud.
Her photos, contacts and medication live on her phone. The sync to yours is end-to-end encrypted (AES-GCM, an X25519 shared secret). We do operate a relay to deliver the SOS alert when the two phones are on different networks, but it only sees an encrypted envelope it cannot open.
No analytics.
No Google Analytics on this page, no Firebase in the app, no Mixpanel anywhere on the stack. Zero external SDKs. We genuinely don't know which buttons she taps, and we don't want to.
No ads. Ever.
An app that sits on an older person's home screen cannot show advertising. We will not be the company that argues otherwise.
Not a medical device.
Medication reminders and a medical card help with everyday memory. They are not a diagnosis, a monitor, or a substitute for the chemist, the GP, or proper care.
No spying on her.
We don't read her messages, run a model over her screen, or report her conversations to you. Quiles Mayor keeps her close, not watched.
No user account.
There is nothing to sign into. Your email shows up the once, attached to the payment, so the licence finds its way home.
It isn't for advanced dementia.
If your mum no longer recognises faces or gets lost inside her own home, this won't help her, she needs care in person. We tell you instead of taking your money.
WHY
Beside her, not on top of her.
Most "telecare" and "senior safety" products started as monitoring software, and they kept the surveillance instinct. See everything. Log everywhere she goes. Alert at any hour. The output is software that treats an older person as something to watch rather than someone to stay close to.
Quiles Mayor is the other thing. Her people on the home screen, full-screen reminders, and one red button that reaches you. You adjust it from your own phone, and what matters, her contacts, medication and medical card, stays on hers. No one at Quiles can read it; we made sure we couldn't.
This list, kept honest, is the only proof we can offer you.